AXELOS: How to get the most out of the ITIL 4 framework

The ITIL framework – the acronym being retained from its former description of Information Technology Infrastructure Library – is focused on aligning IT services with the needs of businesses, including activities such as IT service management (ITSM) and IT asset management (ITAM). Since 2013, it has been owned by AXELOS, a joint venture between Capita… Read more »

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