How Interbiz Built & Scaled Estify's Claims Transfer Platform
Estify is a claims transfer platform that simplifies the interaction between collision repair shops and insurance carriers. Earlier, the process was heavily manual — leading to delays, paperwork overload, and inefficiencies.
Interbiz partnered with Estify to build a complete end-to-end digital claims transfer platform along with BPO operations, enabling faster processing, better accuracy, and scalable growth.
Industry
Technology / Collision Repair
Organization Type
B2B SaaS Platform
Operational Scope
Collision repair shops and insurance carriers
Problem
The existing claims process was manual and fragmented:
- Heavy reliance on paperwork and manual submissions
- Delays in approvals impacting repair timelines
- Inconsistent and incomplete data shared with insurers
- High volume of calls, emails, and follow-ups
- Limited scalability due to operational bottlenecks
This resulted in slow turnaround times, higher costs, and reduced efficiency across the ecosystem.
Solution
Interbiz built a comprehensive digital and operational infrastructure for Estify:
1. End-to-End Claims Transfer Platform
- Digitized the complete claims workflow
- Automated claim submission, validation, and transfer
- Enabled real-time tracking and status visibility
2. BPO-Led Operations
- Deployed a dedicated team to manage claims processing
- Handled coordination between repair shops and insurers
- Ensured data accuracy and process consistency
3. Workflow & Process Optimization
- Standardized and streamlined operations
- Reduced communication gaps and manual dependencies
- Improved turnaround time significantly
Result
With the new system in place, Estify achieved measurable improvements:
- 70% faster approvals, reducing delays significantly
- 50% increase in productivity across operations
- 45% reduction in administrative costs
- 2X increase in claims processing capacity
- Improved data accuracy and operational efficiency
“Interbiz helped us build a strong operational backbone that allowed us to scale efficiently while delivering faster and more reliable service to our customers.”